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My job transferred me to Pooler, Georgia for a new position training. I moved into Woodsprings Suites on Sunday, October 11th, 2021. Woodspring Suites is a Choice Hotel. At that time I registered using my bank card. Doing my stay at Woodspring I used "FOUR" different bank cards. Without my knowledge, "Symphony" saved all of my bank card numbers. Without delay, every Sunday at 9:00 a.m. I went down to the office and paid for my room. At this time I never signed any authorizations for Woodsprings Suites to "DEBIT my bank cards. I "VERBALLY," told "Symphony" "NOT" to automatically bill my bank cards, since I pay on time every Monday. Without my permission, on several occasions "Symphony" deliberately billed "VARIOUS" bank cards I have on file with Woodsprings Suites. Sometimes it's two banks cards being billed within one week. During my last week of stay, I went down to pay the so-called weekly rate, and "SYMPHONY" told me she had locked me out of my room and I would not be ALLOWED back into the room unless I sign giving her permission to AUTOMATICALLY bill my bank cards. Originally I had a contract until July 2022 for $42.00 dollars a day. For a "FEW" residents, within sixty days the rate went up to sixty dollars a day. Symphony originally told me that I would receive a refund for the overpayment. And, she stated since "I have been at Woodsprings Suits for six months my weekly rent would be $290.00 a week including taxes. However, I never received any refund, only increases. The rent increased to $425.00 for me. No one is paying the same weekly rate, and adult guests, animals, and room-sized do not matter in room rates. I never receive the full tax benefit. She is also charging different weekly rates for residents who smoke or sell Marijuana to her. Some couples with two beds and two dogs pay less than $308, but those are the people who smoke marijuana on the premises. For OVER SIX WEEKS I have tried to reach the CORPORATE OFFICE to report the illegal activities such as multiple PIT BULLS running around the premises without a leash. I only received "ONE" room service in SIX Months, and the housekeeper "TOOK" all my WALMARTS towels and the motel could only locate three towels. Due to the broken contract, I have to drive 53 miles to work and 53 miles from work. SMH! In addition, Symphony and her boyfriend have "Fist Fights" in the room, and as a result, the boyfriend was jailed. Also, she smokes "MARIJUANA" with residents. She broke the lock off her room window so she can blow marijuana smoke out the window. She also has lite candles in her room window. Symphony needs "DRUG TESTING." There is always marijuana coming from under her door. She is stealing off residents' bank cards. And you will see, she is a big liar.

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Really enjoying doing the Formula Blue updates at the Hiex 43113. We are a residential Contracting company and this was a new experience for us. We upgraded 65 rooms and are currently working on the new pods at the greeting desk. The manager here is a stickler for perfection and a wonderful person to work for. He is currently designing pantry space for refrigerator, microwave and coffee maker, in the now unused closet area. And it's very smart. This Manager has his plan together. Personally, I'm just tickled that this Ihg motel is doing so well. Great staff, too boot. It's a rare combination. The community loves this man. For me, it's been a fun endeavor. I'm a remodeler by trade but a student of Marketing and Branding. And I have OCD so I studied the Formula Blue. Great rebrands. Some of this is a little 70's redo. Meh, I could have added input. Lol. I'll stick to remodeling for now. Great work Joel!

Best interview from the conference by far!!